Hi dear members,
We hope you're well and safe in the beginning of this new year!
We have important information concerning your membership, please read carefully the rest of this email.
On our side, to start the year from a good basis, and to prepare the release of our new tools, we've made lots of technical improvements to our framework, especially the website and the shop/subscriptions/payment processing system.
That brings some technical changes that, as members, you should be aware of. We hope this will both improve and simplify the way you can manage your membership, and get your exclusive perks.
What's changing for you:
⬣ Managing your subscriptions and orders, getting your receipts, has been made easier, and all available in one place: your account. You can also manage there the orders you may have placed through the store.
⬣ You can now easily upgrade, downgrade or cancel your membership at any time (and future payments will be prorated).
Of course, all of this has been made with the only goal of improving both your experience and the security of your data; it doesn't change anything to your all perks, your access to the tutorials and future tools.
⬣ When we've migrated your account to the new system, your previous recurring payment has been automatically cancelled.
This is actually a guarantee of security, as nobody can access this data, not even us.
This just means that you'll get a new invoice when it's time to renew your membership (one month or one year after your latest payment, according to your plan), and your subscription/membership will be on hold until you've made the payment (and optionally saved your payment info for automatic future renewals).
⬣ If you don't want to miss it, you can add your payment information at any time to enable automatic renewal, or even renew your subscription in advance at any time, without affecting the actual renewal date (you'll still get the entire period, while making sure the next one is already paid). The nice thing with this new system is that you can also keep the manual renewal if you prefer it this way.
⬣ Other good news is that if you're a professional located in the European Union (other than France), you can now also set your European VAT number, and in this case VAT will be deduced from your payments, according to European laws. We're investigating some ways to remove VAT for other B2B orders outside of Europe.
Feel free to contact us if you have any question, we'll reply and help you as soon as possible. We're also always happy to get your feedback about everything ;)
Just reply to this email!
In the end of this email, we're adding more details about your data and how we're running rxlaboratory.org if that interests you (and it should!)